Privacy Policy
Your privacy matters. Learn how we protect your data.
Privacy Policy & POPIA Compliance
Last Updated: August 2026
Precision VirtuDesk Co. (PTY) LTD ("we," "us," or "Company") is committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information. This Privacy Policy explains our practices in compliance with South Africa's Protection of Personal Information Act (POPIA), 2013.
1. Information We Collect
We collect personal information when you:
- Submit our contact form or inquiry form
- Request a quotation or service
- Send us an email or message via WhatsApp
- Engage our services
Information we may collect includes:
- Name and contact details (email, phone, address)
- Company information
- Service requirements and project details
- Payment information (processed securely; we do not store credit card data)
- Communication records
2. How We Use Your Information
We use collected information only for legitimate business purposes:
- Processing your service request and providing quotes
- Delivering contracted services
- Communicating about your project
- Billing and payment processing
- Responding to inquiries
- Improving our services (with your consent)
3. Data Sharing & Third Parties
We do not sell, trade, or rent your personal information.
Your information is shared only when necessary to:
- Fulfill your service request
- Comply with legal obligations
- Protect against fraud or security risks
Third-party service providers (payment processors, email services) may have access to limited information under strict confidentiality agreements.
4. Data Retention
We retain your personal information only as long as necessary to:
- Provide the requested services
- Comply with legal obligations (e.g., tax records for 5 years)
- Resolve disputes
Upon request, we will delete your information unless retention is required by law.
5. Data Security
We implement appropriate technical and organizational safeguards to protect your data against unauthorized access, alteration, or loss. However, no online transmission is 100% secure. We cannot guarantee absolute security and are not responsible for unauthorized access despite reasonable precautions.
6. Your POPIA Rights
Under POPIA, you have the right to:
- Access: Request what personal information we hold about you
- Correction: Ask us to correct inaccurate data
- Deletion: Request deletion (subject to legal retention requirements)
- Object: Decline direct marketing communications
- Restrict: Limit how your data is processed
7. Contact & Information Officer
To exercise your rights, make a complaint, or submit a PAIA request:
- Email: precisionvirtudesk@gmail.com
- WhatsApp: +27 73 166 8879
- Information Officer: Kirstie Liegh Smith
- Company: Precision VirtuDesk Co. (PTY) LTD
- CIPC Registration: K2026613436
8. Cookies & Tracking
Our website may use cookies to enhance user experience. You can disable cookies in your browser settings. We do not use cookies to track you across third-party websites.
9. External Links
Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites. Please review their privacy policies before submitting information.
10. Changes to This Policy
We may update this policy periodically. Changes will be posted here with an updated "Last Updated" date. Continued use of our services indicates your acceptance of the updated policy.
11. POPIA-Specific Compliance
Precision VirtuDesk Co. processes personal information as a responsible party under POPIA. We collect information for lawful purposes only, with your knowledge and consent where required. We implement the POPIA accountability principles and are committed to transparency.
🔒 Your Privacy Promise: We treat your information as confidential. We will never share your data with third parties without your explicit consent, and we will always honor POPIA rights requests promptly.